Frequently asked questions
Q. Can I purchase goods before they go up for auction?
A. No, all goods must be auctioned to allow us to fulfill our contractual obligations.
 
Q. What if you think I've bid on an article and I have not?
A. Charles Phillips operate a computerized auction system. All bidders that register are identified by a personal bidder number (paddle). Only when you are successful with a bid, your number is asked for by the auctioneer, you then show the auctioneer your paddle and he confirms the lot and the bid price so that no mistakes can be made.
 
Q. Do you accept major credit cards?
A. Yes, we accept all major credit cards.
 
Q. How much can I save by buying through auction?
A. Its a variable amount dependant on item specification however you can make savings up to 70%.
 
Q. I have not been to auction before and I am slightly apprehensive.
A. Please do not worry, expert advise is readily available to first time attendants.
 
Q. If I buy an electrical product is it guaranteed?
A. All electrical products are fully covered by the manufacturers guarantee and back to back guaranteed with Charles Phillips.
 
Q. How do we know your auction is genuine and you are not fly by night?
A. We have been operating in Great Britain and Ireland for near on thirty years with a customer base exceeding half a million public and trade customers. We think that speaks for itself but please check with your local trading standards department for reassurance.
 
Q. I have been to sale before in a hotel and had a bad experience, how is your sale any different?
A. We are a genuine auction house, we are aware of the companies over the years who run mock auctions selling empty box's who would be considered 'fly by night', unfortunately when we visit a new area we have to use hotels as they normally have the size of facility required to hold such an event, but for authenticity we normally use high class establishments.
 
Q.How do I get big items home?
A. Charles Phillips are pleased to arrange delivery for you.